Managed IT Support Services

Take the hassle out of your IT support and ensure your business is covered

What are Managed IT Services?

The term Managed IT gets thrown around a lot these days and it can have a varied meaning depending on the person or company you talk to. As a brief explanation, Managed IT is the process of using outsourced IT for your companies systems to a third party including managing and maintaining standard processes but also providing planning to your business technology in order to improve operations or cut expenses. Unlike break/fix or ad-hoc IT support, Managed IT is a much more proactive approach where it becomes a partnership between your business and the IT provider ensuring goals are aligned to achieve the best outcome. 

IT Support Services

Small businesses used to not have much of a need for IT support services as their IT needs were small, but things have changed. With the increase of working from home and remote workers there has been an influx of usage in cloud services thus increasing threats to IT security, they now have a growing need for enhanced IT support. That’s why more and more businesses are moving to Managed IT services to ensure they establish a productive and secure workplace environment.

Managed IT
Consulting

Managed IT and proven results

Nothing can be more frustrating than coming back to work from the weekend to find parts of your system aren’t working properly. It wastes time and money! Proactive management of your IT support services is a way to prevent this because we not only manage your computers but manage your entire network and infrastructure.

We work with you to establish industry best practices and turn your environment from an unmanaged and unpredictable system to streamlined and stable enhancing productivity and uptime.

Below is a list of example best practices that Managed IT support providers should be employing.

  • 24/7 proactive monitoring on systems for errors
  • Performance optimization
  • Regular patch management for operating system and applications
  • Internet monitoring including bandwidth policy management
  • Employ data and backup recovery procedures suites to your business
  • Create a layered cybersecurity defense
  • Regular hardware refreshes to ensure peak performance
  • SoE Onboarding and offboarding processes for staff
  • 3rd party vendor management process

Benefits of
Managed IT

Predictable Costs

With our Fully Managed IT services, there are set monthly fees on our services providing you clarity for your IT Budget which allows for predictable future IT spending

Aligned Goals

We aim to spend less time fixing minor issues. Our goals are the same as your business which is to prevent problems happening in the first place, increasing productivity while reducing downtime.

Stability

Because of our 24/7 Proactive Monitoring and System Maintenance, we have rapid response to minor potential issues and resolve before they become disasters for the business.

Scalability

Businesses IT needs adapt and change as they grow. with TechNine Managed IT services, we have the ability to properly scale with you and your business always delivering the services you need!

Which Managed IT Services plan is right for me?

Managed IT services can be a hard step for companies to take. While the benefits of Managed IT have been well established, it can still be a difficult decision. At TechNine we understand this and that is why we have created a staged approach to the Managed services transition.

Most companies start at Stage 1 or 2. These stages are the trust and building stage where we can show our value to the company or perhaps you have someone internally who is tech savvy and you want to use us as a backup service. Once you see value in these stages, more often than not you will see the benefit in transitioning to either stage 3 or 4 where it goes from a more reactive based service to proactive based! 

TechNine operates as your Internal IT department, establishing a partnership and growing your technology and shaping it for the future.

Break/Fix

AD-HOC
Stage 1 Inclusions
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Proactive Monitoring

Price Per Device
Stage 2 Inclusions
  • Managed Anti-Virus
  • Remote Monitoring
  • Alerting
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Managed IT

Price Per User
Stage 3 Inclusions
  • Managed Anti-Virus
  • Remote Monitoring
  • Alerting
  • Proactive Server Maintenance
  • Proactive Desktop Maintenance
  • Proactive Network Maintenance
  • Firewall Management
  • Backup Management
  • Office 365 Management
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Fully Managed IT

Fixed Company Price
Stage 4 Inclusions
  • Managed Anti-Virus
  • Remote Monitoring
  • Alerting
  • Proactive Server Maintenance
  • Proactive Desktop Maintenance
  • Proactive Network Maintenance
  • Firewall Management
  • Backup Management
  • Office 365 Management
  • Vendor Management
  • Monthly Site Visit

What Makes TechNine Managed IT Different?

As a TechNine client, you have access to a dedicated support team that will provide not only day-to-day IT support but also strategic planning for the future.

If your business was to handle this internally instead of utilizing outsourced IT services, you would need to employ staff with many skillsets to handle: 

  • General day to day IT support and Infrastructure management
  • Partnering with vendors to provide the best hardware and software solutions
  • create strategic planning and budgeting for your technology requirements
  • enhance the current use of technology and new products/features

We plan our Managed services so that you have a one-stop shop for all of your technology planning and management needs. We act as an extension of your company essentially becoming the IT Department. 

Don’t see Technology as a necessary expense. Use technology to gain a competitive advantage!

TechNine Is here to Help
Migration

AD-HOC Remote & Onsite Support

Here at TechNine, we understand that some businesses require a more traditional approach to outsourced IT services. That’s why we offer our enhanced remote and onsite support!

This means that we’re not only available 24/7 to assist you and your business, but we also guarantee your fault will be investigated by a highly experienced engineer.

A critical importance with any business relationship is Trust! We recommend trying our AD-HOC Remote and Onsite support services. Once you experience the exceptional technical skills and outstanding customer service you wouldn’t want to choose any other Managed IT provider!

TechNine

Managed IT Services, Central Coast, Newcastle, Sydney

Schedule your FREE 1 hour consultation today!

Contact us today to Schedule your free consultation where we will come and meet you to discuss your businesses requirements and how we can best help!